It has been another busy year for the CoreStream team. As we look back over the last 12 months, we have really enjoyed supporting and working alongside our new and existing clients, and are incredibly proud of the results.

Some of our key highlights for this year included:

• Helping our clients to adapt to the ever-changing regulatory landscape, with a particular focus on enhancing our Information Asset Management product to align with GDPR.
• Continuing to expand our platform with a range of new and exciting features, whilst maintaining our strategic focus on quality, flexibility and user experience.
• Moving to our new, larger office and welcoming a number of new members to our ever-expanding team.
• Our exciting new partnership with The Felix Project – a charity organisation which collects and delivers unsold fresh and nutritious food to those experiencing hunger, producing nearly 3 million meals per year.  We are proud to have helped by producing a bespoke risk management solution, allowing them to focus on their very important work in the community.

And the journey isn’t stopping there. The coming 12 months promise to be our busiest yet with exciting new projects and an extensive redesign of the CoreStream Platform on the agenda.

The CoreStream management team would like to wish all our clients a very happy and restful holiday period, and a successful 2019.

The Felix Project and CoreStream:

The Felix Project, a charitable organisation, collects and delivers unsold fresh and nutritious food to over 200 charities and schools. Producing nearly 3 million meals per year to those experiencing hunger, they have a valuable and positive impact on society.

We at CoreStream wanted to contribute to this worthy cause, so when we were approached by The Felix Project for help with risk management, we were only too glad to help.

Their key requirements were to:

• Spend less time managing potential risks;
• Improve risk visibility at all levels, up to and including the board; and
• Manage their risk mitigation actions in a central location.

Our bespoke Risk Manager helped solve these problems, and now The Felix Project can spend less time and effort managing potential risks and focus on helping the community.

We wish The Felix Project every success. For more information on their fantastic work, please visit: http://thefelixproject.org/.

If you would like to hear how we can benefit your organisation, please contact info@corestream.co.uk; or for more information on our platforms visit: https://www.corestream.co.uk/our-platform/.

With 2018 heading to a close at the digital age’s usual breakneck speed, we have been fortunate enough as UX designers and User Interface (UI) developers to be more involved than ever in the process of product design. Businesses now recognise the importance of audience research, A/B testing and pattern libraries when designing and constructing the best user experience. So equally, we must now recognise the importance of overall business realities in helping to determine where we should focus our UX energy.

Some of our latest developments at CoreStream have touched on the trends we have seen evolve in UX, including voice interactions and responses, such as in the Safety Step-Up App. Our incident reporting process in the app is currently voice driven and will soon become conversational as the system grows to be able to interpret what you are saying and ask follow-up questions. Longer term, this will move to another of 2018’s growing trends, Zero UI interfaces, by taking advantage of platforms like Amazon’s Alexa. Zero UI systems and other non-traditional interfaces such as Augmented Reality (AR) and Virtual Reality (VR) force us to rethink how we design user experiences and require an even broader understanding of our audience to succeed.

In our main platform, the new features are heavily focused on reacting to all we have learned over the years about our users and the right UX for them, taking care and time to make the input of information as frictionless as possible. Some of our clients require large, complex workflows, but equally require the same level of immediacy and ease of use they receive in other areas of their digital lives. This requires clever planning, action signposting and journey planning to allow us to improve our clients’ experience of our platform, while still providing the advanced features they need when they need it. A clean minimalist look, high-speed load times and informative motion are just some of the results we have achieved so far. We’re excited to see what challenges 2019 will bring us, and we will look forward to providing you with the latest updates.

Ben Gallienne
Head of Front-End Architecture

CoreStream is delighted to announce the release of a new version of Information Asset Manager to include Subject Access Requests.

What is a Subject Access Request?

The right of access, commonly referred to as a Subject Access Request, gives individuals the right to obtain a copy of their personal data as well as other supplementary information. It helps individuals to understand how and why you are using their data, and check you are doing it lawfully.

How can CoreStream help with Subject Access Requests?

Recital 59 of the GDPR recommends that organisations ‘provide means for requests to be made electronically, especially where personal data are processed by electronic means’.

CoreStream Information Asset Manager includes an online Subject Access Request form that enables individuals to submit Subject Access Requests to the Data Compliance Officer (DCO) for approval. If the DCO decides to accept the request, they can trigger the generation of tasks to the relevant Access Request Owners within the business to subsequently action (e.g. prepare data for sharing with the subject, data erasure etc.). The system then tracks the completion of tasks, and the closure of Subject Access Requests once all actions have been completed.

For Subject Access Requests received verbally or in writing, the system enables the requestor to select the mechanism for the request and upload evidence (if required).

What are the benefits of bringing Subject Access Requests online?

• Standardised online forms can make it easier for organisations to recognise a subject access request and ensures that the requestor can capture all the details you might need to locate their information.
• Reduces the ongoing cost of managing Subject Access Requests through a simple browser based interface.
• Allows for consistent reporting of Subject Access Requests, with real-time reports available at the click of a button.

On Wednesday 31st October, the CoreStream team attended the Digitech18 Conference in Leeds. The event brought together over 60 leading technology organisations, showcasing their products to Public Sector Organisations.  We were pleased to be able to demonstrate some of the key benefits of the CoreStream Platform to the delegates.  Some of the key themes were:

• Our ability to implement robust and mature solutions quickly and securely;
• The intuitive look and feel of the Platform; and
• The ability to provide real time reporting for senior management.

To find out how we can provide real benefits to your organisation, please contact us at info@corestream.co.uk

Cyber Essentials is a UK Government Scheme that helps organisations improve their online defences and guard against a whole range of the most common cyber attacks.

This reflects our ongoing pursuit of the most robust security standards and our commitment to protect our company, clients and partners.

The scheme ensures that, as an organisation, we meet certain security standards across a number of technical areas, including:

• Secure Configuration
• Access Control
• Malware Protection
• Patch Management

This is just one way in which CoreStream is continually reviewing and testing its security practices to be at the forefront of internet security.

For more information about the Cyber Essentials Government scheme, please visit: https://www.cyberessentials.ncsc.gov.uk/

On Monday, CoreStream moved to a newer and larger office in Marble Arch, London. Our new address is 25 Green Street, London, W1K 7AX.

Please update your address books!

Congratulations to the CoreStream Team who took part in the London Triathlon on Saturday. Successfully swimming 1500m, cycling 40km and running 10km in the 30 degree heat, the team finished with great times and even better sun tans! Everyone had been working hard in the lead up to get themselves fit for the event. Well done to Mario, Martin, Leo, Rich, Matt & Tim – you were all fantastic!

CoreStream is pleased to announce that CoreStream Information Asset Manager v2 has now been released, which incorporates some of the key elements of the General Data Protection Regulation (GDPR).

Key features of the new offering include:

• Ability to capture the data fields and data classifications contained within your Information Assets, allowing for more granular risk oversight.
• The addition of new GDPR applicable questions into the Information Asset form.
• The ability to create and link information flows at the asset, data field (e.g. DOB, Salary, email addresses) and data classification (e.g. personal data, sensitive personal data) level.
• 2 new chart types allowing for the end to end visualisation of Information Flows, at both the Information Asset and Data Field level.
• The ability to capture roles, responsibilities and declarations for your Organisation’s Controller, Processor(s) and Data Protection Officer(s).
• The ability to complete Data Protection Impact Assessments (DPIA’s) within the system.
• Functionality to record and manage information breaches within the system, including prompts to report information breaches to the ICO.
• Additional administration feature to allow for consistent Data Classification.

Please get in touch if the above is of interest to you (info@corestream.co.uk), as we would welcome the opportunity to showcase the new features.

Many of our customers have been enquiring about whether CoreStream will be releasing new features of Information Asset Manager (IAM), to incorporate some of the key elements of the General Data Protection Regulation (GDPR).

CoreStream has reviewed the regulation and spoken to our clients, and are pleased to announce the release of new IAM features in late April 2018.

Key features of the new offering include:

• Ability to capture the data fields and data classifications contained within your Information Assets, allowing for more granular risk oversight.
• The addition of new GDPR applicable questions into the Information Asset form.
• The ability to create and link information flows at the asset, data field (e.g. DOB, Salary, email addresses) and data classification (e.g. personal data, sensitive personal data) level.
• 2 new chart types allowing for the end to end visualisation of Information Flows, at both the Information Asset and Data Field level.
• The ability to capture roles, responsibilities and declarations for your Organisation’s Controller, Processor(s) and Data Protection Officer(s).
• The ability to complete Data Protection Impact Assessments (DPIA’s) within the system.
• Functionality to record and manage information breaches within the system, including prompts to report information breaches to the ICO.
• Additional administration feature to allow for consistent Data Classification.

Please get in touch if the above is of interest to you (info@corestream.co.uk), as we would welcome the opportunity to showcase the new features when they are released.