Incident Management

How we can help

CoreStream’s Incident Management software is an Incident Management Solution for centralising the recording, resolution and reporting of incidents / problems across your organisation, or within a specific division or department.

Features

  • Raise incidents / problems.
  • Tailor the information gathered depending on the type and severity of the incident.
  • Track the progress of incidents through to resolution.
  • Create and track actions associated with incidents.
  • Assign incidents to the appropriate personnel.
  • Comment on incident reports.
  • Upload attachments as content for review, or as evidence.
  • View real-time reporting of incidents and key information.

Benefits

  • Supports all incident / problem types.
  • Reduces the time taken to raise and respond to incidents.
  • Configurable to customer requirements.
  • Historical trending of incidents.
  • Provides full control over data privacy.