Case Studies

First Utility

The Challenge

First Utility was looking for a solution to manage the dissemination of policy documentation within their growing organisation, including demonstrating links between risks and policies.

The Solution

  • An online policy library to record, review and disseminate policy information to relevant stakeholders and employees.
  • Embedded document management features to enable the offline editing of policy documentation and the publishing of major versions.
  • Automated workflow to prompt owners to approve and update policies or related content.
  • Mapping of policies to risks and actions.

The Outcome

  • Centralised management of policies, allowing First Utility to communicate policies across their organisation, track acceptance and assess comprehension.
  • Improves the efficiency and effectiveness of policy management, whilst providing visibility of this performance to management or regulators through detailed MI reporting.
  • Provides full control over data privacy, whilst enabling targeted dissemination of policy related content.



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The support we have received from day one has been second-to-none. I have no regrets with choosing CoreStream for our GRC; the platform has enabled a higher level of stakeholder buy-in due to its ease of use and reporting functionality.


-Rob Kinson,

IT Risk and Assurance Manager, First Utility